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Fulfilling Trust, Earning Recognition | A Letter of Gratitude from an Overseas Mining Project in Shanxi Province

Publish Time:

2026-06-01 17:37

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　　Recently, Tangshan Xielì Company received a letter of appreciation from a mining enterprise in Shanxi Province. In the letter, the client highly commended and sincerely thanked our engineer, Zhao Dan, for providing specialized on-site training services for their project. This recognition, which transcends geographical distances, not only affirms our service capabilities but also serves as compelling evidence of our corporate philosophy: “Customer First, Innovation at Our Core, Safety as Our Guiding Principle, and Quality as Our Soul.”

 

Ensuring the project’s success, with technology taking the lead.

　　The project is currently in an intensive construction phase. To ensure the reliable and safe commissioning of the equipment, the client’s technical team traveled to the site for on-the-job training. To enable frontline personnel to master the full range of skills—equipment installation, wiring, commissioning, and troubleshooting—our engineer, Zhao Dan, traveled specifically to the training center to deliver a comprehensive, professional hands-on training session for the client’s team.

 

Hands-on training, delivering expertise directly to our customers.

　　During the training, Engineer Zhao Dan provided hands-on guidance, tailored to real-world mining conditions, on the practical operation of devices such as pull‑rope switches, address encoders, and comprehensive protection instruments. Covering everything from standard wiring and address configuration to parameter tuning and full‑machine commissioning, he corrected longstanding operational misconceptions among the customers and systematically imparted methods for fault diagnosis and emergency response. This helped the team address critical technical gaps, ensuring they not only understand the underlying principles but also possess the skills to install, commission, and troubleshoot equipment effectively.

 

Dedicated Service, Customer-Centric Approach

　　This recognition is the highest praise for our services. We firmly believe that pre‑delivery technical enablement is the key to helping our customers make the most of their equipment. From solution alignment and equipment supply to technical training, Tangshan XieLi consistently puts customer needs first, leveraging a highly skilled technical team and attentive service to address real‑world challenges and ensure projects run safely and efficiently. Looking ahead, we will continue to deliver even more expert solutions and superior service, repaying every trust with dedication and working hand in hand with our customers to achieve mutual success and shared growth.

 

Tangshan Xielì Mining Electrical “Safety Defense Line”

　　Ensuring the safety of belt conveyors relies on several key pieces of equipment: pull‑cord switches enable emergency shutdowns, address encoders provide precise feedback on equipment status, and comprehensive protection relays offer real-time monitoring and safeguarding. Tangshan XieLi’s electrical equipment is designed to handle complex operating conditions, building a robust defense for safe and stable production.

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