Customer-Centricity and Steadfast Commitment: A Letter of Gratitude from the Datang Binchang Project
Publish Time:
2026-04-20 21:53
Source:
This letter of commendation from Datang Binchang Power Generation Co., Ltd. stands as the most vivid testament to our customer-centric service philosophy, and serves as a microcosm of our commitment to complying with national air-pollution prevention and control requirements while supporting the green transformation of enterprises.
With the revision and implementation of the Atmospheric Pollution Prevention and Control Law of the People’s Republic of China, coupled with the ongoing advancement of performance-based air-quality management for key industries and ultra-low-emission retrofit policies in sectors such as steel and power, environmental protection and control requirements for thermal power enterprises have been continuously tightened. Effectively addressing dust emissions and blockages during material handling and transportation has thus become a critical component of compliance efforts. However, the Datang Binchang project has encountered multiple complex challenges along the way: unpredictable on-site shutdown durations, severe belt misalignment, and a drastically shortened construction schedule, all of which at one point placed the project in a highly constrained and reactive position.
The project is underway, with on-site guidance from qualified technical personnel for installation.
Structural design is supplemented by software simulation to ensure controllable material flow.
It is precisely this conviction—that “customer needs come first”—that has enabled us to tackle and overcome this formidable challenge. In the end, we efficiently completed the upgrade and retrofit of the belt conveyor’s coal-discharge chute and material-guiding chute. The newly delivered curved chutes and material-guiding chutes have performed exceptionally well since commissioning, thoroughly resolving longstanding customer issues such as material blockages, high breakage rates, excessive dust generation, equipment wear, and excessive noise, while significantly improving on-site operating conditions.
Dedicated service groups for each project are available to address pre-sales and after-sales issues at any time.
During the project’s operation, we adhered to the “no issues left overnight” response principle: upon receiving feedback, we addressed it immediately, conducting meticulous and professional troubleshooting and emergency repairs to ensure the system’s continuous and stable operation. Moreover, when customers faced urgent needs, we proactively coordinated shipments and covered additional shipping costs, demonstrating our commitment to a customer-centric approach through concrete actions—and earning their heartfelt recognition and praise.
From on-site surveys to EDEM discrete-element simulations, from customized design to 24-hour on-site construction supervision, and from pre-sales measurements of site dimensions to full project implementation—we consistently put our customers’ pain points first. Leveraging our independently developed intelligent ultra-clean material-handling system, we deliver reliable solutions to the challenging material-transfer needs of the power industry. Looking ahead, we will continue to build on this trust by delivering even more professional technology and attentive service, working hand-in-hand with our customers to achieve mutual success and create greater value.
Previous
Address: No. 16, Houbianzhuang Industrial Park, Lunan District, Tangshan City, Hebei Province
Phone:400-616-7507/18331587520
Email:tsxljd@163.com
Copyright © Tangshan Xieli Conveyor Belt Transport Equipment Co., Ltd
Powered by: 300.cn | SEO